HASSLE-FREE AND FLEXIBLE CLOUD BASED SOFTWARE THAT ENABLES YOU TO ASK, MONITOR AND ACTION CX FEEDBACK.

We work with brands to capture customer feedback, understand the data and embed real change for both the customer and organisation.

See editions Learn More

Some of our customers

We work with leading innovators including one of Australia's top four banks, FMCG providers, local councils, super annuation leaders, technology vendors and SMEs. From larger enterprises through to smaller companies, our platform delivers on every CX need.

  • AGL
  • D&B
  • NAB
  • AMP
  • Sensis
  • Mine
  • Envato
  • Genesys
  • BCC

Why is Customer Experience (CX) so important?

Customer engagement continues to evolve and brands need to meet growing and more demanding customer expectations. Today enterprises are setting out in this unchartered territory, so it’s important to know the signposts to look out for and to set out on the most expedient route with your VoC program. According to the Customer2020 report:

70%

Of customers are through the buying process before they even talk to your brand.

86%

Of customers will pay more for a better customer experience.

By 2020

Customer experience will take over as a key brand differentiator.

All the functionality you need, without the costly bells and whistles.

No costly integration, no implementation fees and no fixed-term contracts. We have different product editions to match wherever you are in your CX maturity.

All the functionality you need, without the costly bells and whistles.

Our platform editions mean you can access customer insights across all feedback channels - SMS, email, web intercept or voice - across your businesses.

Wherever you are in your CX maturity, we have the functionality and tools to meet your needs immediately, and in the future. No big outlay on a suite of functions that you're not sure you need. And no integration or set up-costs, meaning you can test your CX program risk-free.

Deploy branded surveys across email, web, voice and SMS.

Whether integrated with existing systems or stand alone, your program can be up and running in days rather than months.

ask, monitor & action cx feedback

Features You'll Love

Everything you need at your finger tips

Deploy branded surveys across email, web, voice and SMS.

Deploy branded surveys across email, web, voice and SMS.

Whether integrated with existing systems or stand alone, your program can be up and running in days rather than months.
Monitor the metrics that are relevant to you.

Monitor the metrics that are relevant to you.

Monitor customer feedback (in real-time), and collaborate to improve your overall customer experience.
Pay on a month-by-month basis, no lock-in contracts.

Pay on a month-by-month basis, no lock-in contracts.

Whether it’s for a team of 10 or 10,000, CentraCX’s cloud-based solution will meet your needs.

To Ask or Not to Ask: The Art of Gathering Customer Feedback

A CentraCX Whitepaper

In 2016, whilst some organisations are doing surveying their customers well, many are still doing it poorly, with increasingly frustrated customers and poor ROI. CentraCX Senior Consultant, Karen Goldsworthy looks at the ‘Do’s and Don’ts’ of gathering customer feedback (and how you can actually put it to good use).

Download the whitepaper

Edition Options

Find the best plan for your needs

Foundation Edition

Hear Your Customers
  • Hear your Customers.
  • Collect customer feedback in real-time, in a systematic manner across the various channels that your customers engage with you.
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Analytics Edition

Go Deeper into CX Issues
  • Go deeper into CX Issues.
  • Understanding the root cause. More specifically, why various customer segments are saying what they are saying.
Learn More

Transformation Edition

Continual CX Improvement
  • Continual CX Improvement.
  • Share feedback across the enterprise to break down silos and enable operational and strategic decision making.
Learn More

The Big Challenge: Implementing an Effective VoC program

Do you know where you’re heading?

Implementing an effective Voice of the Customer (VoC) Program takes careful consideration and a strategic framework before you start asking your customers for their opinion (good or bad). It’s important to map out a clearly defined process. Here, CentraCX identifies ‘step by step’ the key benchmarks for implementing a successful VoC program (and how you can actually put it to good use).

Download the centracx whitepaper

Expert Insights from our Team

We work with brands across a number of verticals. Here are a few of our most recent whitepapers and 'how to guides'.

Real Estate

Real Estate

Keeping Your Customers Close
The Art of Asking for Customer Feedback and what to do with it once you have it Download
Health Care

Health Care

The New Art of Incorporating CX into your PX Program
The landscape of PX is particuarly personal. Here we look at how you can learn from traditional CX metrics to gain real insight. Download
Finance

Finance

The New Payments Platform and its Impacts from a CX Perspective
With the introduction of the NPP in 2017, finance providers need to develop better customer insights to defend their position. Download

See the tool in action

Ready to build, deploy and monitor your surveys in the one tool? Here's how it works.

Customer Journey Mapping : or RoadTripping 101

In a hyper-competitive, customer-centric market, how do organisations become the very best travel companions for their customers on their journeys? Uber is a brand that gets it consistently right and our latest thought piece looks at their CX model.

Download the thought piece on uber

Meet the Team

We're the nicest bunch of folks you'll ever meet

Rainer Grote

Rainer Grote

CEO

Based in the Melbourne Office
e: rainer.grote@centracx.com 

Kevin P Stewart

Kevin P Stewart

Vice President of North American Sales & Operations


Based in the Cincinnati Office
US tel: (866) 7 CENTRA
US mobile: (513) 885 7839
e: kevin.stewart@centracx.com

Neven Tomov

Neven Tomov

Technical Lead



Contact Us

We would welcome the opportunity to discuss your customer experience and feedback program, and ways in which we could assist; either in getting you started or ramping your program up. No matter where you are in your CX program, we have a team of experts that can assist.

Australia
Tel: +61 (0) 3 9015 2500
636 St. Kilda Road
Melbourne, VIC
3004
AUSTRALIA

North America
Tel: (866) 7 CENTRA
7382 Misty Woods Ct.,
Cincinnati,
OH 45152 
USA


info@centracx.com


For support enquiries, please email support@centracx.com