We work with leading innovators including one of Australia's top four banks, FMCG providers, local councils, super annuation leaders, technology vendors and SMEs. From larger enterprises through to smaller companies, our platform delivers on every CX need.
Why is Customer Experience (CX) so important?
Customer engagement continues to evolve and brands need to meet growing and more demanding customer expectations. Today enterprises are setting out in this unchartered territory, so it’s important to know the signposts to look out for and to set out on the most expedient route with your VoC program. According to the Customer2020 report:
Of customers are through the buying process before they even talk to your brand.
Of customers will pay more for a better customer experience.
Customer experience will take over as a key brand differentiator.
All the functionality you need, without the costly bells and whistles.
No costly integration, no implementation fees and no fixed-term contracts. We have different product editions to match wherever you are in your CX maturity.
Our platform editions mean you can access customer insights across all feedback channels - SMS, email, web intercept or voice - across your businesses.
Wherever you are in your CX maturity, we have the functionality and tools to meet your needs immediately, and in the future. No big outlay on a suite of functions that you're not sure you need. And no integration or set up-costs, meaning you can test your CX program risk-free.
Features You'll Love
Everything you need at your finger tips
Deploy branded surveys across email, web, voice and SMS.
Whether integrated with existing systems or stand alone, your program can be up and running in days rather than months.
Monitor the metrics that are relevant to you.
Monitor customer feedback (in real-time), and collaborate to improve your overall customer experience.
Pay on a month-by-month basis, no lock-in contracts.
Whether it’s for a team of 10 or 10,000, CentraCX’s cloud-based solution will meet your needs.
Find the best plan for your needs
Hear Your Customers
Hear your Customers.
Collect customer feedback in real-time, in a systematic manner across the various channels that your customers engage with you.
We would welcome the opportunity to discuss your customer experience and feedback program, and ways in which we could assist; either in getting you started or ramping your program up. No matter where you are in your CX program, we have a team of experts that can assist.