CentraCX VOC is now available for Amazon Connect. 

 

Voice of the Customer

CentraCX VOC is a closed loop Voice of the Customer platform that enables organisations to Collect, Understand and Action customer feedback. 

Combining sophisticated Machine Learning with it's unique Tribal Analytics, Centra CX VOC makes practical enterprise feedback management a reality for organisations of all size.

Collect

Collect customer feedback across every interaction channel

Understand

Understand  actionable root causes for customer sentiment

Action

Action continual improvement of people, processes and products with engaged employees

Powerful Integrations

Entirely API driven, CentraCX VOC delivers pre-built integrations with many platforms and the capability to integrate with just about any on-premise or cloud based system..

Amazon Connect

Add native post-call IVR surveys to your Amazon Connect powered Contact Center

Genesys

Effortlessly bring the full capabilities of CentraCX VOC to Genesys Engage and Genesys Cloud powered contact centres

Contact Center

Trigger post-interactions surveys directly from your on-premise or cloud contact centre

CRM

Trigger post-interaction surveys and connect customer CRM data directly with feedback

Open Book

Whitepapers & Case Studies

Hear from our customers and learn from our expert team

Contact Us

Level  8
636 St Kilda Rd
Melbourne, Victoria , 3004
Australia

+61 3 9015 2555

 

©2020 by CentraCX