Customer Experience Reimagined
Innovation is at the core of Centra CX.
Founded by CX technology veterans, Centra CX builds on decades of contact centre innovation to deliver new capabilities that change the way we think about customer engagement.
Centra CX first released it’s Voice of the Customer platform (then known as Centricity) in 2011 and has gone on to grow and enhance it’s capabilities by focussing on how customer feedback enables people, process and systems come together to drive focus and change in organisations. Today the Voice of the Customer platform has incorporated the latest machine learning and AI technologies and continues to provide unique capabilities specifically targeted to driving continual improvement in contact centres.
The Centra CX 2020 product pipeline includes innovative new products that radically transform customer engagement.